Industry News
Thursday, 11 March 2010 20:17

General

Customer service is king

10 March 2010, ITOnline - Customer service is far more important even than price or product extras when it comes to choosing a telecommunications supplier.

This is one of the findings of a recent pan-European survey that tracked customer preferences. it reveals that subscribers rate commitments to better service as more important than discounts by a two-to-one margin.

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Thursday, 11 March 2010 19:10

In the news

King III ups sustainability focus

by Lezette Engelbrecht, ITWeb copy editor and journalist

9 March 2010, ITWeb - With the King III Code on Governance coming into effect last week, businesses will have to pay greater attention to sustainable strategies and climate change-related risks.

The code notes: “Sustainability is the primary moral and economic imperative of the 21st century. It is one of the most important sources of both opportunities and risks for businesses.

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